Toyota Dealership Encourages Customers To Call
MUNCY – If a car was purchased from Toyota that is on the recall list, then by all means, Fairfield Toyota in Muncy is asking customers or anyone else who owns one of the suspected automobiles to contact them as soon as possible.
“We are here for our customers to answer any and all questions,” states Fred Schreppel, service manager for the local dealership.
“We are receiving an average of fifty to sixty calls a day and the staff is working extra hours during the day to accommodate everyone affected by the gas pedal recall situation, no matter what,” he added. “Safety is our main concern. The service department is equipped to assist all callers with identifying the affected vehicles, especially if they are not sure,” said Schreppel. “Even if they didn’t purchase their car here, they can still bring it to us to be serviced. We will fit them in as quickly as possible,” he assured. “We will do this as long as necessary.”
Parts to fix the “sticky accelerator problem” are arriving daily and repairs will only take a short while or about thirty minutes. The part consists of a short piece of steel called a shim as a solution for the accelerated gas pedal. Just a couple millimeters thick, it is assembled behind the top of the gas pedal to eliminate excess friction reports Toyota Corporation. It is backed by the National Highway Traffic Safety Administration according to Fairfield Toyota.
“So far there has not been one problem documented in any of our case files here,” explained Schreppel. The dealership has sold Toyotas to hundreds of satisfied customers in the area and we have not heard of any problems. But we want customers to be sure to come in or call. We take every case here very seriously. This is the authorized repair facility for the recall from Toyota Corporation.”
Both Fairfield Toyota and Toyota Corporation want to make every effort to clear any uncertainty that loyal customers might have. This can easily be done by tracing the VIN numbers of the vehicles, and all repairs will be at no cost to the customer. So far fatal cases have been rare nationally, but the local dealership prioritizes safety first and easing any fears or concerns for their dedicated drivers.
“Even if you are not experiencing any problems and you are driving one of the affected vehicles, you still need to call us, so we can modify and still repair the vehicle,” encourages the service manager. To be sure, all vehicles will get a diagnostic testing and a safety check before it leaves the lot.
In 2007, Fairfield Toyota received the highest Excellence Award and the Presidential Award for customer satisfaction in sales and service, Toyota’s highest dealership award.
Affected Toyota Vehicles For Recall
2005 – 2010 Avalon
2007 – 2010 Camry
2007 – 2010 Tundra
2008 – 2010 Sequoia
2009 – 2010 Corolla
2009 – 2010 Matrix
2009 – 2010 RAV 4
2010 – Highlander